Terms and Conditions
1. Introduction and Acceptance of Terms
Welcome to BigClash Casino. These Terms and Conditions ("Terms") govern your use of our website, mobile applications, and all services provided by BigClash Casino ("we," "us," "our," or "BigClash Casino"). By accessing, browsing, or using BigClash Casino in any way, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use our services.
BigClash Casino reserves the right to modify these Terms at any time. We will notify you of significant changes by posting the updated Terms on our website. Your continued use of BigClash Casino following such modifications constitutes your acceptance of the revised Terms.
2. Eligibility
You must be at least 18 years of age or older to use BigClash Casino. In jurisdictions where the legal age for gambling is higher than 18, you must meet that jurisdiction's minimum age requirement. You are solely responsible for ensuring that your use of BigClash Casino complies with all applicable laws and regulations in your country or region.
By creating an account with BigClash Casino, you represent and warrant that you meet these age requirements and are legally permitted to gamble in your jurisdiction. BigClash Casino reserves the right to request age verification at any time and to suspend or terminate accounts of users who do not meet eligibility requirements.
3. Account Registration and Verification
To use BigClash Casino, you must create an account by providing accurate, complete, and current information. You agree to keep your account credentials confidential and are responsible for all activities that occur under your account. You must notify us immediately of any unauthorised use of your account.
BigClash Casino may require identity verification, proof of age, and proof of address before permitting withdrawals or continued play. You agree to provide such documentation promptly. We may suspend or close your account if you fail to complete verification or if we suspect fraudulent activity.
You may only hold one account with BigClash Casino. Creating multiple accounts is prohibited and may result in permanent account closure and forfeiture of funds.
4. Deposits and Withdrawals
BigClash Casino accepts deposits through various payment methods, including credit cards, debit cards, e-wallets, and bank transfers. All deposit amounts must be in the currency specified by our website. BigClash Casino does not charge deposit fees, though your payment provider may.
Withdrawal requests must be processed through your registered account. BigClash Casino will process withdrawal requests within 3-5 business days, depending on your payment method. Withdrawal times may vary based on your bank or payment provider. BigClash Casino reserves the right to verify your identity and payment method before processing withdrawals.
You may only withdraw funds that you have won or deposited. Withdrawal requests must not exceed your account balance. BigClash Casino reserves the right to refuse withdrawals that appear suspicious or inconsistent with the account's history.
5. Bonus Terms and Wagering Requirements
BigClash Casino offers promotional bonuses, free spins, and other incentives from time to time. All bonuses are subject to specific terms and conditions, which will be clearly displayed at the time of offer.
Unless stated otherwise, bonuses granted by BigClash Casino are subject to wagering requirements. You must wager the bonus amount (plus your deposit, if applicable) a specified number of times before you can withdraw bonus winnings. Wagering requirements vary by promotion and will be clearly communicated.
Bonuses are non-transferable and expire after a specified period if unused. BigClash Casino reserves the right to withhold or cancel bonuses if we suspect abuse, fraud, or violation of these Terms. Winnings from free spins are subject to the same wagering requirements as other bonuses unless stated otherwise.
6. Prohibited Activities
You agree not to engage in any of the following prohibited activities on BigClash Casino:
- Using BigClash Casino for money laundering, fraud, or any illegal purpose
- Attempting to bypass security measures or exploit vulnerabilities in our systems
- Using automated software, bots, or scripts to access BigClash Casino without authorisation
- Manipulating game outcomes or engaging in collusion with other players
- Submitting false or fraudulent information during registration or verification
- Attempting to access accounts belonging to other users
- Harassing, threatening, or abusing our staff or other players
- Using BigClash Casino from a restricted jurisdiction or while on self-exclusion lists
- Claiming refunds for winnings obtained through legitimate gameplay
BigClash Casino may suspend or permanently close your account and forfeit all funds if you violate these prohibitions. We may also report suspected fraud or illegal activity to relevant authorities.
7. Limitation of Liability
BigClash Casino provides its services "as is" without warranties of any kind, express or implied. To the fullest extent permitted by law, BigClash Casino shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use our services, including but not limited to loss of profits, data, or enjoyment.
BigClash Casino's total liability to you for any claim shall not exceed the amount you have deposited with us in the 12 months preceding your claim. Some jurisdictions do not permit limitations on liability, and these limitations may not apply to you.
BigClash Casino does not accept responsibility for technical failures, internet disruptions, or third-party payment provider errors that affect your ability to play or withdraw funds.
8. Account Closure and Self-Exclusion
You may request to close your BigClash Casino account at any time by contacting our support team through our website. Your account will be closed within 7 business days, and you will receive instructions for withdrawing any remaining balance.
BigClash Casino is committed to promoting responsible gambling. If you believe you have a gambling problem, you may self-exclude from BigClash Casino. Self-exclusion will prevent you from accessing your account for a period of your choosing (minimum 6 months). During self-exclusion, you may not reopen your account or access our services.
You may also request temporary account restrictions, such as deposit limits or session time limits, to help you manage your play. We encourage players to contact support or visit our responsible gambling page for additional resources and support services.
9. Governing Law and Dispute Resolution
These Terms and your use of BigClash Casino are governed by and construed in accordance with the laws of New Zealand, without regard to its conflict of law provisions. Any disputes arising from these Terms or your use of BigClash Casino shall be subject to the exclusive jurisdiction of the courts of New Zealand.
If you have a complaint or dispute, please contact us through our website and provide detailed information. We will investigate and respond within 30 days. If the matter is not resolved to your satisfaction, you may escalate your complaint through the applicable dispute resolution process for your jurisdiction.
BigClash Casino is committed to resolving disputes fairly and in accordance with applicable gaming regulations.
10. Changes to Terms
BigClash Casino may update these Terms and Conditions at any time to reflect changes in our services, applicable laws, or other operational reasons. We will post the updated Terms on our website and indicate the date of the latest revision. Material changes will be communicated to registered users via email or through prominent notice on our website.
Your continued use of BigClash Casino following the posting of revised Terms constitutes your acceptance of the changes. If you do not agree to the revised Terms, you should discontinue use of our services and request account closure.
For the current version of these Terms, please visit our website or contact our support team. For information on how we collect and use your data, please see our privacy policy.